More direct bookings, fewer missed calls at reception
For hotels and guesthouses that pay too much booking.com commission and miss calls when reception is closed. We run Google Ads for direct bookings, make your hotel visible when guests ask ChatGPT for a recommendation, and set up an AI voice agent that takes reservation requests 24/7 in several languages.
Where hotels lose bookings
Booking.com commission on every stay
Guests find you on a portal, book there and you pay commission, even when they would have booked direct.
Calls after reception hours
A guest calls at 10 pm to ask about a room. Nobody answers, and they book somewhere else.
Guests in many languages
Calls in English, German or Hungarian, but not every shift speaks every language.
Missing from AI recommendations
Travellers ask ChatGPT "Which hotel in this town is quiet and has parking?" If your hotel is not named, the decision is made without you.
What we do for hotels
-
Google Ads for direct bookings
Search and hotel campaigns on your own name and destination, with booking tracking, so you see which bookings came direct.
-
Visible when guests ask AI
We check how ChatGPT, Perplexity and Google AI Overviews describe your hotel and improve the pages and profiles they draw on.
-
An AI agent at reception, day and night
It answers in several languages, takes reservation requests, gives check-in and directions information and sends confirmations.
-
A website that sells rooms
Fast, mobile-friendly pages with a clear path to your booking engine.
Typical situations
- A guest calls at midnight asking for a double room next weekend: the agent checks availability where your booking system allows it, or records the request for reception.
- A German guest calls a Hungarian guesthouse: the agent answers in German and summarises the call for your team.
- A guest asks about late check-in and parking: the agent explains the procedure from your house information.
- A caller needs directions from the station: the agent describes the route and sends it by email or text message.
- After a reservation request: the agent calls or messages the guest to confirm the details once reception has approved the booking.
- Guests search "hotel [town] with spa": we run ads on these searches and send them to your own booking page instead of a portal.
Data protection for guests
The agent processes names, contact details and stay dates under a data processing agreement, on servers in the EU. It does not take credit card details over the phone; payment stays in your booking engine.
Every call starts with the information that the guest is talking to an AI, in line with Article 50 of the EU AI Act. Guests can ask for a person at any time, and outbound calls are limited to confirmations and replies the guest expects.
Frequently asked questions: Hotels & guesthouses
Can the AI agent see real-time room availability?
Yes, where your booking system or channel manager offers an interface. If it does not, the agent records the request with dates and guest details and reception confirms it.
How do Google Ads help against booking.com commission?
Campaigns on your hotel name and destination send searchers to your own booking page instead of a portal. With booking tracking you see how many stays came direct and what each one cost in ads.
Which languages does the voice agent speak?
It can answer in English, German, Hungarian and many other languages, and switches to the language of the caller. We test each language before it goes live.
How does a hotel get recommended by ChatGPT?
AI tools rely on sources they trust: your website, your Google Business Profile, reviews and travel sites. We check what they say today and improve the facts and pages they draw on.
Does the AI agent replace our reception?
No, it covers the hours and peaks when reception cannot answer. Personal contact at check-in stays with your team, and the agent hands calls over whenever a guest asks for a person.
Find out where you lose customers today.
A free 30-minute online consultation. We review your ads, your website and what ChatGPT says about you. You leave with a concrete proposal and no obligation.
We reply within one working day.