A phone that answers, a reception that can breathe
For medical and dental practices where the phone is always busy and reception has no time for patients at the desk. Our AI voice agent books, moves and cancels appointments, calls patients with reminders and passes emergencies straight to a person. We also make your practice findable on Google and in ChatGPT.
What practices tell us
The phone is always busy
Patients try three times, then call the next practice. Reception spends the morning on the phone instead of with the people at the desk.
No-shows
Empty slots cost time that other patients waited weeks for. Reminder calls by hand rarely happen when the desk is full.
Calls after hours
Many patients only have time to call in the evening or at lunchtime, exactly when nobody can pick up.
New patients search differently
They ask Google Maps or ChatGPT for "a dentist near me who takes new patients". If your practice is not in the answer, they never call.
What we do for practices
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An AI agent for appointments and reminders
It answers 24/7, books and cancels appointments in your calendar, takes prescription requests for the team to review and calls patients with reminders.
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Found in AI answers
We check how ChatGPT, Perplexity and Google AI Overviews describe your practice and correct the sources they use, from your website to your Google Business Profile.
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Google Ads for new patients
Local search and call campaigns for the treatments you want more of, within the rules for healthcare advertising.
Typical situations
- A patient calls at 7 pm to book a check-up: the agent offers free slots and enters the appointment in your calendar.
- A patient needs to cancel tomorrow's appointment: the agent cancels it and offers the slot to the next patient on the waiting list, if you use one.
- A regular patient asks for a repeat prescription: the agent records the request without asking about diagnoses and the practice team reviews it.
- A caller describes chest pain or heavy bleeding: the agent immediately tells them to call the emergency number 112 and transfers to the practice where possible.
- The day before an appointment: the agent calls the patient with a reminder and records any cancellation, so the slot can be refilled.
- Someone asks about opening hours or parking: the agent answers directly and the call never reaches reception.
GDPR, medical confidentiality and the AI Act
Health data is a special category under Article 9 GDPR. We set the agent up with a data processing agreement, processing in the EU and strict data minimisation: it asks for name, date of birth, contact details and the reason for the appointment in general terms, never for diagnoses or symptoms beyond what is needed to route an emergency. Medical confidentiality remains with your practice team.
The agent gives no medical advice. It says at the start of every call that it is an AI, in line with the transparency rules of Article 50 of the EU AI Act, and hands over to a person whenever the caller asks or the situation requires it. Practice advertising must follow the Heilmittelwerbegesetz (HWG) in Germany and the healthcare advertising rules in Hungary. Our ads and website copy contain no promises of healing and no misleading comparisons.
Frequently asked questions: Medical & dental practices
Do automated reminder calls really reduce no-shows?
Yes, there is published evidence. In a study by Parikh et al. (2010, American Journal of Medicine), automated reminder calls lowered the no-show rate from 23.1% to 17.3% compared with no reminder (doi.org/10.1016/j.amjmed.2009.11.022). Results in your practice depend on your patients and setup.
Is an AI phone agent allowed to process patient data under GDPR?
Yes, if the legal basis, a data processing agreement, EU processing and data minimisation are in place. We configure the agent to collect only what is needed for the appointment and document the setup for your data protection records.
What happens in an emergency?
The agent recognises typical emergency phrases, tells the caller to dial 112 at once and transfers to the practice where possible. It never tries to assess symptoms.
Which practice software does it work with?
It works with any calendar that has an interface, such as many online booking tools and Google Calendar. If your practice software has no interface, the agent sends each request to reception as a structured summary.
Will patients know they are talking to an AI?
Yes, the agent introduces itself as an AI at the start of every call. Patients can ask for a person at any time.
Find out where you lose customers today.
A free 30-minute online consultation. We review your ads, your website and what ChatGPT says about you. You leave with a concrete proposal and no obligation.
We reply within one working day.